IT Admin Lab
Handle help desk tickets: password resets, account unlocks, new user setup, and access management
Overview
Work a live help desk ticket queue — password resets, account lockouts, new hire onboarding, and access requests. Each ticket comes with a step-by-step resolution guide so you learn the correct, secure way to handle each request type.
Why This Lab Matters
IT help desk and administration is the most common entry point into a tech or security career. Handling these tickets correctly and securely, verifying identity before a reset, following least privilege, is a core skill every employer expects on day one.
What You'll Gain
- Practice resolving common IT tickets the right way, step by step
- Learn identity verification before making account changes
- Understand least-privilege access requests and approvals
- Build the ticket-handling workflow used in real help desks